Last updated: August 20, 2026
Punch is sold as a monthly subscription. Each plan includes an allowance of credits, the unit the Service is metered in, which is refreshed at the start of every billing period and is not carried over. Additional credits may be bought separately in packs, which stay on your account for twelve months.
You can cancel at any time from your account or by writing to us. Cancellation stops all future charges. Your plan stays active until the end of the period you have already paid for, and you keep any credit packs you bought.
Write to us within 14 days of any payment, whether your first one, a renewal or a credit pack, and we refund the part you have not used, in proportion to what is left.
Credits that have already been spent are not refunded. Each one has paid for a post that was written, an image that was generated, or an analysis that was run, and that work cannot be returned to us.
We would rather sort a problem out than keep money from someone who is unhappy. If something has gone wrong outside this window, write to us. We look at every case.
If you were charged in error, whether a duplicate charge or a payment that completed without your plan or credits appearing on your account, contact us at info@cfinnovationlabs.com with your Paddle order reference and we will investigate and correct it.
Payments are processed by Paddle.com Market Ltd, our merchant of record. Refunds are issued through Paddle to your original payment method, normally within five to ten business days depending on your bank.
Nothing in this policy limits any non-waivable statutory rights you may have as a consumer in your country of residence, including any right of withdrawal under EU or UK consumer law.
Questions about this policy? Contact us at info@cfinnovationlabs.com.